If something’s wrong
This is frozen meat, so we can’t take ordinary returns — once a package leaves our freezer we can’t put it back in and sell it to somebody else. Food safety isn’t a policy we made up; it’s the whole reason the cold chain exists.
What we do instead: if anything arrives thawed, damaged, mislabelled, or just isn’t what you ordered, tell us within 48 hours and we’ll replace it or refund it. Email jp@broadmoormeats.com – a photo helps, and we’ll make it right. We’re not going to argue with you over a $16 package of bacon.
If you change your mind before delivery, just tell us before we’ve packed your order and we’ll cancel and refund it in full.
Cuts that sell out: we sell one animal at a time, so occasionally a cut is claimed between your order and our packing. If that happens we’ll contact you before delivery – you can swap it for something else or take a refund on that line.
That’s the whole policy. We’d rather keep a customer than win an argument.